Refund policy

This Return and Refund Policy governs purchases made through Anatolia Threads. By placing an order, you agree to the terms outlined below.

1. Eligibility for Returns

We want you to love your purchase. If you are not completely satisfied, you may initiate a return within 7 days of the delivery date. To be eligible for a return:

Items must be in their original, unworn, and unwashed condition.

All original tags, labels, and packaging must be attached and intact.

Items must be free of any odors, stains, or damages caused post-delivery.

2. Non-Returnable Items

For hygiene and quality assurance reasons, the following items are final sale and cannot be returned or exchanged:

 * Intimate apparel or swimsuits

Any items marked as "Final Sale" at the time of purchase.

Personalized or custom-ordered goods.

3. Initiating a Return

To start your return, please contact our support team at asseenontiktokmsi@gmail.com with your order number and the reason for the return.

Once approved, you will receive instructions on how to ship the item back to our facility.

Return Shipping: We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company, as there is often some processing time before a refund is officially posted.

5. Exchanges

If you need to exchange an item for a different size or color, the fastest way is to return the item you have and make a separate purchase for the new item once your return is processed.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at **[Insert Support Email]** with photos of the issue. We will prioritize a resolution, which may include a replacement or a full refund, including original shipping costs.

For any further questions regarding your order, please reach out to our customer service team at asseenontiktokmsi@gmail.com.